1.Q.What is a Will?
A.A Will, also referred to as a Last Will and Testament, is a legal document
in which you nominate a person or persons (executor/s) to pay your debts
and distribute your estate on trust for specified beneficiaries when you
pass away.
2.Q.What are Will Documents?
A.The following are collectively referred to as Will Documents:
ENDURING POWER OF ATTORNEY – a legal document in which you nominate a person or persons (attorney/s) to make financial and legal decisions on your behalf when you become incapacitated.
ENDURING GUARDIANSHIP (Medical Power of Attorney) – a legal document in which you nominate a person or persons (guardian/s) to make medical and lifestyle decisions on your behalf when you become incapacitated.
ADVANCE HEALTH DIRECTIVE (Living Will) – a document that requests your doctor to withhold and withdraw medical treatment that artificially prolongs your life.
LAST WILL AND TESTAMENT – a legal document in which you nominate a person or persons (executor/s) to pay your debts and distribute your estate on trust for specified beneficiaries when you pass away.
3.Q.Do I have to make a Will?
A.It is highly advisable to make a Will to ensure that the beneficiaries of your choice receive what you want to leave them. If you do not make a Will or your Will cannot be located, the Courts will decide on how your assets are distributed. This could be different to your wishes and in some circumstances this action could also involve extra costs.
4.Q.How do I register any pet, document and or health details?
A.Sign Up for an account with Where There Is A Will. You will need to pay $25 for each document being lodged, using a credit card through the provided secure payment page. Please check our Special Offers page, as from time to time we will provide special offers for first time customers.
Please note that any pets and medical details can be entered free of charge once you have purchased the first document.
Once the payment has been processed and your information has been recorded, a confirmation email will be sent to your email address listing the recorded information.
5.Q.How do I know that I have registered with Where There Is A Will?
A.An email will be sent to your email address as confirmation of your lodgement. However, should you at a later date question if you have lodged your details, we would encourage you to conduct a search via our Search For A Person page.
6.Q.What happens when I lodge my details with Where There Is A Will?
A.Once you have entered your account details you will be directed to a secure Commonwealth Bank web page to make your once only (per document) payment of $25. When the payment has been successfully processed you will be able to add the details of the document you are lodging. After the document details have been saved you will be sent an email confirming the details of the document/s recorded with Where There Is A Will.
Opportunity also exists to lodge further documents eg: Power of Attorney and Deed Box. Each new lodgement will cost $25. In this example of two further documents, the additional cost would be $50.
7.Q.Oops! I've made a mistake in recording the details lodged.
A.You can amend any of your recorded information at any time, without charge.
8.Q.How do I take advantage of any 'Special Offers' that may be available?
A.'Special Offers' are only available for new first time individual customers and are not available for those who are participating through an Organisation. To take advantage of any current 'Special Offer' simply click on the link within the special offer and follow the instructions on screen.
9.Q.What is a 'Promotion Code' and when is it applied?
A.The 'Promotion Code' is used when a special arrangement has been made between Where there is a Will and usually a club or charity organisation. It would be expected to be used in association with a specific fund raising event and would usually have a life span of some four to six weeks duration, or longer depending on the cause.
When a person joins our site as a client through one of these promotions then all communications they receive from us will contain a reference to that club or charity organisation as a reminder to them as to how they originally became associated with us.
10.Q.I can't remember if I have registered, what can I do?
A.We would encourage you to do a search, by entering all the information required in our Search For A Person facility. If your details have previously been lodged with us they will appear in the search results.
11.Q.What if I have forgotten my password?
A.If you have forgotten your password to access and change your document details, you will be able to step through a forgotten my password process. This involves first entering your email address and date of birth. If these details are found in the online database you will then be asked the password prompt question, which was set up during the creation of your account with us. If you answer the question correctly, your current password will be sent to your email address.
12.Q.How much will it cost to have an Organisation, such as my Solicitor, register the location of my documents with Where There Is A Will for me?
A.For an Organisation registering the location of your documents with Where There Is A Will, there is a one-off cost of $75. Of this, $50 is retained by the Organisation for its administration costs and $25 goes to Where There Is A Will for processing the registration of your documents.
So long as you remain with that Organisation, Where There Is A Will will require no further payment. However, the Organisation may choose to impose additional fees at its discretion.
13.Q.Who will have access to my personal details?
A. Only enquirers who provide the information required in the Search For A Person facility will be provided with the information you have recorded within Where There Is A Will. Therefore it is important that you understand that everything you record (except for your Account information, and any information recorded in your Private page) will be available for viewing by any successful search.
To see an example of how this may appear we encourage you to do a search on our 'make believe' customer 'Happy Jan', with the following Date of Birth: 14/02/1954
Should you decide to minimise the viewable information you may prefer to lodge just one item, with that item pointing to the folder/container holding all the details concerning the locations of where your important documents/information are kept.
As a further measure of assurance you will immediately be sent an email with the details of any successful search returning your details as soon as their enquiry has been made.
14.Q.Do you hold a copy of my documents?
A.No. For your security and privacy we do not hold a copy of your document/s. We only record the details of where the documents are being held.
15.Q.What if I change my documents in the future?
A.We would encourage you to log into your account with Where There Is A Will and update the relevant information in your records.
The key information to keep up to date is:
1. The latest document date; and
2. The current location of the document.
If a Solicitor holds your document and they have previously registered the details with us, they can amend the details at no additional cost.
Individuals making changes to the documents they have lodged with us can do so at any time free of charge.
Documents lodged under a 'Special Offer' for individuals will be subject to the conditions of the special offer at the time of joining. For example, if the 'Special Offer' covered the free lodgement of four items, then the first four items lodged would be free for the life of your involvement with Where There Is A Will.
Any fifth and subsequent item lodged at a later date would require a once only payment of $25 per item at the time of lodgment, as all 'Special Offers' are for new clients only.
16.Q.How can I amend my Where There Is A Will account details in my individual account?
A.You will need to go to the Manage Information screen, login using your email address, password and date of birth, and then click on the "Account" link, which appears at the top of the screen. This will direct you to another screen where you can modify your password and all the other details. Click the "Save Changes" button when you have completed your changes to update your account.
17.Q.How do I gain access to my 'Private' information?
A.After logging in to Manage Your Information click on the Private option in order to view and update the private information recorded in your account.
18.Q.How can I view the information contained within the 'Private' page?
A.To view the information in your Private page you must log in to your Where There Is A Will account and then navigate to the Private page as described in question 16 above.
A search through documents lodged with Where There Is A Will will not display the contents of your Private page.
19.Q.Who has access to my 'Private' page?
A.Only you as holder of your Where There Is A Will account have access to the Private page.
Any 'third party' conducting a search for the documents that you have registered with Where there is a Will will not have access to any information recorded on in your Private page.
20.Q.How can I amend my document and personal details if the details were lodged by an Organisation?
A.You would need to contact the Organisation in question and they will attend to the updating of your details with us. Whilst the Organisation may charge you a fee for this, there will not be a charge from Where There Is A Will. Once the details have been updated a confirmation email will be sent to you.
21.Q.I note that when I lodge documents privately, I am able to record where additional copies are held at no extra cost. Is this facility available when an Organisation lodges documents on my behalf?
A.For simplicity and to assist Organisations to quickly record and update your information, only the location of original documents is recorded.
Should you wish to have the whereabouts of additional copies of documents recorded with us, we would encourage you to privately lodge a second document record with Where There Is A Will.
The second document record will need to be associated with a different email address, such as yourname@hotmail.com. When you or any interested party conducts a search, all the documents lodged with us, whether privately or via an Organisation, will be displayed on the screen.
22.Q.What happens if I wish to change my lodgement details from a private lodgement to being with an Organisation that is already registered with Where There Is A Will?
A.We would request that you send an email to admin@wherethereisawill.com.au, giving the full details of the Organisation, and we will make the change for you at no cost to you. Once the details have been processed an email will be sent to you confirming the change has been made.
Please be aware that when your details have been lodged by an Organisation, you will be unable to record where additional copies of documents are held. To view your lodged documents you will need to search via the Search for a Person page.
23.Q.What happens if I wish to change my lodgement details from an Organisation to a private lodgement?
A.We would request that you send an email to admin@wherethereisawill.com.au in which you will need to provide the following information:
  • Full name of the Organisation
  • Details of the documents lodged with the Organisation
  • Extra details about yourself (required for security purposes): eg: your date of birth and full name
  • Email Address
  • Password
  • Password Prompt Question
  • Password Prompt Answer
Once we have processed the change, a confirmation email will be sent to you, detailing the changes.
24.Q.How much does it cost to do a search?
A.There is no cost to the person conducting the search as we want to make it as easy as possible for them to obtain the information. Any cost was covered when the legal document was originally lodged with Where There Is A Will.
25.Q.What if I have little information about the deceased?
A.Unless all the information is provided as per our search facility, you will not be able to carry out a search. It is expected that any interested person will be able to locate the necessary information to conduct a search.
26.Q.If I submit a search request, will my details be held?
A.Yes. For legal reasons we retain details of all search requests. The information retained includes name of enquirer, physical address of enquirer, email address of enquirer and the IP address of the person conducting the search.
27.Q.Will my payment details be safe?
A.We are using the Commonwealth Bank of Australia secure payment gateway to process all payments made to Where There Is A Will. We are not privy to any of your account payment details.
28.Q.What payment methods do you accept?
A.We accept both Visa and Mastercard debit and credit cards.
29.Q.How secure is the information that you hold?
A.Where There Is A Will employs a number of robust security measures to ensure that information about individuals and their wills and other documents is stored safely and securely and is only accessed by appropriately authorised individuals. These security measures include encryption of your username and password whilst it is transmitted between your computer and Where There Is A Will. However you are responsible for the security of your username and password - we recommend that you do not write down your password or communicate it to others via email.
30.Q.Will my details be used for marketing by either yourselves or by any other companies?
A.No. Not under any circumstance.